We offer a 100 percent money-back guarantee on any non-custom orders. Simply contact us to gain approval and ship back the item with tracking and insurance. All returns require approval and items shipped back without approval will not be reshipped or refunded. Once we receive it we will then immediately process your refund of the items cost minus any shipping costs we paid to get you your item, including packaging materials, and courier costs. Please note we will not refund return shipping.
Custom orders are nonrefundable due to the fact the prop was made specifically for you. We will keep you updated throughout the creation process and make sure the prop is perfect before shipping, let us know and can make any changes you need.
Orders will be processed upon receiving payment for the item(s)
Our customized items are all handmade, most of the props need up to 5 business days to produce, we do our best to ship them sooner for our customers convenience. If there is any exception or any possible delays past the times stated, we will inform you and decide what solution would work best in each case.
**For order cancellation, please contact ASAP after submitting your order. All cancellations require approval. PLEASE NOTE that cancellations approved after 14 hours incur a 30 percent materials fee for materials time and materials put into the order. That will mean that unshipped products will have the shipping and item cost minus 30 percent of paid value returned if the cancellation is made after 14 hours.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
When shipping internationally, we will not be liable for lost packages. We recommend purchasing the express option for international shipping as it comes with the most accurate tracking possible. Should you package be lost, we will not be able to send you another. Addresses, including name, must be written in English, should they not be we will translate them to the best of our ability, but we cannot guarantee a package will reach you. Wrongly written addresses or names that result in a return to sender will not be resent until the item has been recived and you have paid for the shipping a second time.